1. Introduction

Welcome to Pawfinity. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using Pawfinity, you agree to be bound by these Terms.

Pawfinity is a UK-registered business. These Terms comply with the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Electronic Commerce (EC Directive) Regulations 2002.

2. About Us

Pawfinity operates as a dropshipping e-commerce business specialising in quality pet products. This means:

• Products are sourced from verified third-party suppliers
• Items ship directly from our supplier network to you
• We carefully vet all suppliers for quality and reliability
• All products meet UK/EU safety standards

Contact: support@pawfinity.net

3. Orders and Contracts

3.1 Placing Orders

When you place an order, you are making an offer to purchase. A binding contract is formed when we send order confirmation. We reserve the right to refuse orders for legitimate reasons.

3.2 Pricing

All prices are displayed in GBP (£) and include VAT at 20% where applicable. We make every effort to ensure pricing accuracy, but errors may occur. If we discover a pricing error, we will contact you before processing your order.

3.3 Payment

We accept major credit/debit cards and PayPal. Payment is processed securely through PCI-DSS compliant payment providers. We do not store your full card details.

4. Your Cancellation Rights

4.1 UK Consumer Contracts Regulations

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order:

• Before dispatch: Cancel at any time for a full refund
• After delivery: Cancel within 14 days of receiving goods
• You must notify us of cancellation in writing (email is acceptable)
• Return goods within 14 days of notifying us

4.2 EU Right of Withdrawal

EU customers have a 14-day withdrawal period from the day goods are delivered. You must inform us of your decision before the period expires.

4.3 Exceptions

Cancellation rights do not apply to:

• Sealed goods that have been opened (for hygiene reasons)
• Perishable goods (pet food, treats)
• Custom or personalised items

5. Delivery

5.1 Delivery Information

As a dropshipping business, products ship directly from our supplier network. Estimated delivery times are provided at checkout but are not guaranteed. Typical delivery:

• UK: 5-10 business days
• EU: 7-14 business days
• International: 10-21 business days

5.2 Risk and Ownership

Under the Consumer Rights Act 2015, goods remain at our risk until delivered to you. Ownership transfers upon delivery or payment, whichever is later.

5.3 Late Delivery

If delivery is later than agreed, you may:

• Agree a new delivery date
• Cancel the order if the new date is not met
• Cancel immediately if delivery was time-essential

6. Consumer Rights Act 2015

Under the Consumer Rights Act 2015, goods must be:

• Of satisfactory quality: Free from defects, safe, durable
• Fit for purpose: Suitable for the purpose you bought them
• As described: Match the description and any sample

6.1 Your Remedies

If goods do not meet these standards:

• Within 30 days: Full refund (short-term right to reject)
• Within 6 months: Repair or replacement, then refund if unsuccessful
• After 6 months: Repair or replacement (you may need to prove the fault existed at delivery)

7. Returns and Refunds

Our returns policy exceeds statutory requirements. See our full Returns Policy for details.

• UK customers: 30-day return period
• EU customers: 14-day withdrawal period (statutory minimum)
• Items must be unused and in original condition
• Certain items excluded (consumables, personalised items)

8. Liability

8.1 Our Liability

We do not exclude or limit our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of your statutory rights under consumer law
• Defective products under the Consumer Protection Act 1987

8.2 Limitation

Subject to the above, our total liability for any claim shall not exceed the value of your order. We are not liable for indirect or consequential losses.

8.3 Pet Safety

While we carefully select all products, you are responsible for supervising pets and ensuring products are appropriate for your pet's size, age, and behaviour.

9. Intellectual Property

All content on this website (text, images, logos, design) is owned by Pawfinity or our licensors and protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.

10. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect and use your data in compliance with UK GDPR and the Data Protection Act 2018.

11. Complaints and Disputes

11.1 Complaints

If you have a complaint, please contact us at support@pawfinity.net. We aim to resolve complaints within 14 days.

11.2 Alternative Dispute Resolution

If we cannot resolve your complaint, you may use alternative dispute resolution (ADR). UK customers can contact:

• Citizens Advice Consumer Service
• Retail Ombudsman (if we are a member)

EU customers may access the EU Online Dispute Resolution platform at: ec.europa.eu/odr

12. Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that:

• Scottish residents may bring proceedings in Scotland
• Northern Irish residents may bring proceedings in Northern Ireland
• EU residents may bring proceedings in their local courts

13. Changes to Terms

We may update these Terms periodically. The updated version will be posted on this page with a new "Last updated" date. Continued use of our services constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.